Complaints Procedure
We always aim to provide excellent customer service and when that doesn’t happen, we want to know, so we have set out our Complaints Procedure. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this. If you are not happy with service that you have received, or you want to make a complaint, please contact:
Complaints Department, Mainly Mortgages Ltd, Regent House Business Centre, 13-15 George Street, Aylesbury, HP20 2HU. Telephone: 0330 159 6627
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 020 7964 1000
A mortgage is a loan secured against your home. Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.
Mainly Mortgages Ltd is authorised and regulated by the Financial Conduct Authority under number 923399 in respect of mortgages, insurances and consumer credit mediation activities only.
We operate on a ‘No Mortgage-No Fee’ Basis
Subject to circumstances, a fee may be payable. Typically £99 on application & £700 on completion.
If your circumstances or history involves any adverse credit, complex situations or a commercial element then this may increase to a maximum of £2999 with £99 payable upon application. Your adviser will, in all cases, confirm all costs in writing prior to any application being made
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.